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Need a hand with ChartBuddy? We read every email and reply within two working days.
Delete your account and data
ChartBuddy does not require an account, so there is nothing to deactivate. Everything you do lives locally on your device. To erase it, you have two options.
From inside the app (recommended, takes 5 seconds)
- Open ChartBuddy on your phone.
- Tap the menu icon at the top-left, then Settings.
- Scroll to the Account section.
- Tap “Delete all my data” and confirm twice when prompted.
This permanently erases your progress, streaks, saved topics, quiz scores, and settings from the device. The app resets and walks you through onboarding again.
By email (if you no longer have the app installed)
Email support@chartbuddy.co with the subject “Delete my data” and we will reply within 7 working days confirming the status. Because the app is fully local, uninstalling already removes every piece of progress data we ever had access to.
Your purchase and your data
Your one-time purchase is held by Apple or Google, not by us. We never see your payment details. For a refund or to have the purchase record removed, use reportaproblem.apple.com (iOS) or your Google Play purchase history (Android).
ChartBuddy uses RevenueCat to verify your purchase and the Meta SDK to measure ad performance. Both receive only anonymous, app-scoped device identifiers, with no name, email, or personal information attached. To request deletion of any records tied to your device, email support@chartbuddy.co and we will action it within 7 working days. You can also contact RevenueCat and Meta directly.
Common questions
I bought Pro on my old phone. How do I unlock it on my new one?
Open ChartBuddy on the new phone, go to Settings, and tap “Restore Purchases”. Your unlock reattaches automatically as long as you are signed in with the same Apple ID or Google account that made the original purchase.
I want a refund.
Refunds are handled directly by Apple or Google, not by us. On iOS, go to reportaproblem.apple.com. On Android, open your Google Play purchase history and tap “Request a refund”.
My progress disappeared after I reinstalled the app.
ChartBuddy stores progress locally on your device, so uninstalling clears it. Your unlock comes back via Restore Purchases, but XP, streaks, and saved topics reset. We are evaluating optional cloud sync for a future release.
I would like to suggest a topic.
Email the topic and a short description to support@chartbuddy.co. Reader suggestions shaped a lot of the existing content.
Still stuck? Email us and we will sort it out.